Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents

A study of 101 enterprises shows that companies are consolidating their AI operations onto model-provider platforms, with Anthropic's Claude currently holding a significant lead. However, researchers noted a widespread disconnect between ambition and reality, finding that most deployments labeled as autonomous agents are actually just basic chatbots. This suggests that businesses are struggling more with technical execution and infrastructure deployment than with selecting a platform.