6 Guidelines for Governing AI

For the first 10 years of my career, I worked in product management and data analytics by myself. I wrote database queries that pulled numbers out of corporate systems, built statistical models to predict what customers would buy, and shipped data pipelines that moved information between business systems. I built and scaled analytics teams at Best Buy and Target , studying how customers shop and what stores should stock. Today I lead enterprise AI transformation at Lowe’s , the Fortune 100 home improvement retailer. The goal is not to sell artificial intelligence ; it is to use it to deliver useful expertise at the moment a customer needs it. In retail and other customer-facing industries, virtual assistants can help people address everyday questions—such as how to repair a leaky faucet—while guiding them toward relevant products, services, or next steps. As these capabilities become more common, technology roles are changing. The…