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Opinion·1d ago·all news from July 16, 2026

How Cars24 scales conversations and builds faster with OpenAI

Cars24 has integrated OpenAI voice and chat agents to manage over one million minutes of customer interactions each month. This deployment has allowed the company to recover 12% of previously lost sales leads by automating follow-up workflows. The shift demonstrates how businesses are increasingly using agentic AI to scale customer support and improve lead conversion rates.

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