Ringg’s AI agents resolve up to 65% of customer calls with OpenAI

Customer service platform Ringg has integrated GPT-5.6 to power multilingual AI agents capable of resolving up to 65% of incoming calls. By utilizing this new model, the company reports a 90% reduction in operating costs compared to using GPT-4.1. This development indicates a shift toward more efficient, automated customer support across voice and digital channels that could lower overhead for businesses while managing high volumes of consumer inquiries.